Recall Information
Dear Olight M2R Pro & Warrior Mini Customers,
Although the M2R Pro and Warrior Mini have always been well-loved, these models may be turned on inadvertently and overheat while stored in a holster or a consumer's pocket, posing a burn hazard. Olight is now voluntarily recalling these products in Canada in cooperation with HC.
Hereby, we are calling you:
If you own one of these recalled flashlights, please immediately contact Olight for store credit, or a replacement flashlight, or a full refund.
Olight will cover all shipping costs after you send it back to our designated address.
We apologize sincerely for this situation. Thanks for all your continuous support. To view News Release: click here
Explanation of the 3 remedies:
a.Store credit: Consumers can choose to receive credit equal to 110% of their original purchase price for Olight's online storefront (Consumers will receive this credit via a credit code issued by Olight to the consumers).
For Store Credit: click here
b.Replacement: Consumers can choose to receive a replacement flashlight from Olight. The replacement model will be a Warrior Mini 2. If your purchased product has a price difference with the Warrior mini 2, there will be an additional store credit to reflect the price difference.
For Replacement: click here
c.Full Refund: Consumers can choose to receive a full refund of the purchase price through the consumer's original payment method. For the convenience of the customer, Olight has drawn up the detailed Full Refund Rules. Refunds will be issued for the same amount you have already paid.
For Full Refund: click here
(Note: Since the bank account is transferred in the form of $, not CAD, the refund price may be a little different due to the exchange rate conversion involved.
Also, for refunds made through the bank account, a handling fee may also be deducted. So we suggest that you can provide your PayPal account for a refund first.)
Recall FAQ
1. How to participate?
Please read the instructions carefully before filling out the form. If you have more than one product to be recalled, we suggest you fill all the product information on one form to simplify and speed up the process.
STEP 1: Click the Store Credit/Replacement/Full Refund option and fill in the required information.
The serial number of your flashlight and picture.
The order number and Invoice picture.
Information related to your bank account (PayPal account or Credit Card account)
STEP 2: Please kindly wait and check your email for the results of your request. Please note that the result will be sent to you from CS via email and within approximately 7 working days from the date you submitted the form.
STEP 3: If your application is approved, you could start to return our products first. Please just send us the flashlight alone (Without battery, charging cable, or the original box). At the same time, please pay attention to the e-mail after we accept your application and we will attach the return address for your return. (Note: Be sure to click the link to upload your return tracking number and shipping fee information after returning the package).
STEP 4: Once our colleagues receive and confirm your return, we will process the next step of a store credit card, replacement, or refund.
Please note that the confirmation of the recalled product will be based on receipt of the physical item inside the recalled package. Multiple recall applications for the same product will only be counted 1 time. Thank you for your patience and understanding.
2. What are the store credit usage rules?
a. The store credit can be stacked with other promotions, such as limited-time discounts, coupons, coupon codes, etc. It is valid to be used at any time and for all products on our website.
b. The store credit balance can be used to deduct the price of products and shipping fees. The amount of the order will be deducted first, and the shipping fee will be deducted if there is still a balance on the store credit. The specific deduction amount is determined based on the actual payment amount of the order and the store credit balance.
c. The store credit can be used an unlimited amount of times or until the balance has run out, but Store Credit can only be used once for each order. Moreover, after using the Store Credit, if a refund occurs to the corresponding order and customer service approves the refund, the amount of the Store Credit used for the order will also be returned.
3. My product(s) was/were purchased from Amazon/eBay/Walmart/other online stores or gifted by friends. Can I participate in the recall?
Yes. Please fill the form and provide your order number or Invoice and Serial Number as required.
(if you receive this light as a free gift from your order or a gift from your friend, please choose the "Replacement" recall way only)
4. How can I tell if my product(s) is/are affected by this recall?
Every Warrior Mini & M2R Pro is subjected to this recall. This recall does not affect any other Olight products. (Such as Warrior mini 2 is not included in the recall.)
5. How can I receive the return label?
We are sincerely sorry that the return label is not available on the Canada site, please don't worry, after we receive your products, we will refund the shipping fee that you paid. (Note: Be sure to click the link to upload your return tracking number and shipping fee information after returning the package)
6. Who is responsible for the return shipping fee?
Once your recall application and shipping fee form are accepted, we will make a refund or store credit as compensation for shipping fee refund.
Different application options will have different shipping methods:
a. Store Credit: We will make a refund for the shipping fee after confirming your Shipping Invoice.
b. Replacement: We will make a refund for the shipping fee after confirming your Shipping Invoice.
c. Full Refund: We will make a full refund (Product + Shipping Fee) to you.
7. Limited edition variants: Are there any limited edition versions available?
There are no limited edition variants at this time. Only the Black and Desert Tan Warrior Mini 2 are available for direct replacement. Should you prefer to replace your returned lights with a limited edition, we recommend taking the store credit of 110% of the original purchase price and waiting until limited edition variants become available.
8. Serial number: Serial number entered incorrectly.
The serial number is located on the head of the light, in most cases under the name of the light. Please enter the serial number as it appears. Either the full serial number for standard editions or “SN.XXXX” for limited editions. Note that the box may have extra characters at the front of the SN, therefore using the light itself is the best way to proceed.
9. Are points affected?
No, points and OCoins are not effected.
10. Refund / Store Credit Amount?
The amount of the refund and store credit are based on the original purchase price. You will receive 100% of the purchase price of the light if you choose the refund option or you will receive 110% if you choose the store credit.
11. What should I do if my product is received as a gift?
If you receive this light as a gift, please only choose the "Replacement" recall way.
12. Why is your Replacement (Warrior mini 2 Black / Desert Tan) without a battery and charging cable? (Recall light is WM series)
We replace the Warrior mini 2 without a battery for the following reasons:
The Warrior Mini battery is compatible with Warrior mini 2. To avoid wasting resources and reduce the risk of environmental pollution caused by idle batteries, you can reuse the battery from your recalled device. We are also avoiding the safety risk of transporting the battery. Thanks for your understanding and support.
You can contact us via the following method:
Email us at cs@olightstore.ca